365pak FAQ — Answers to Your Gaming Questions

You must be at least 18 years old to create an account and play on 365pak. This is a firm requirement. Players found to be underage will have their accounts closed and any balance returned. We encourage responsible gaming for all adults and provide self-management tools within every account.

No. Each player is allowed one account only. Multiple accounts on the same mobile number, email address, device, or payment method are not permitted. If duplicate accounts are identified, they will be merged or closed and any bonus credits may be cancelled. If you have accidentally created two accounts, contact support immediately to resolve the situation before any funds are at risk.

On the login page, tap Forgot Password. Enter the mobile number or email address registered to your account. An OTP or reset link will arrive within seconds. Follow the instructions to set a new password. Make sure your new password is unique to 365pak — do not reuse passwords from other platforms. If you are not receiving the reset message, check that your mobile has signal and that SMS from new numbers is not being blocked.

Log in to your account and go to Account Settings. You can update your email address directly from there after verifying your identity with an OTP. If you need to change your registered mobile number — for example because you have switched SIMs — contact the support team through the in-app chat. Do this before your old number is deactivated, otherwise you may lose access to OTP verification and account recovery.

JazzCash and Easypaisa deposits typically reflect in your 365pak balance within a few seconds to a couple of minutes. Raast and bank transfers may take slightly longer depending on your bank's processing times — usually under 30 minutes during business hours. If your deposit has not appeared after 30 minutes, check whether your payment provider has confirmed the transaction on their end. If confirmed, contact 365pak support with your transaction reference number and we will resolve it promptly.

Minimum deposit amounts vary by payment method. Generally, JazzCash and Easypaisa allow smaller starting amounts to accommodate players who prefer to start with a modest PKR balance. Full details including current minimum and maximum limits for each payment channel are displayed on the Deposit page before you initiate a transaction. These limits may be adjusted periodically, so always check the deposit page for the most up-to-date figures.

Go to your account dashboard and select Withdraw. Choose your preferred method — JazzCash, Easypaisa, Raast, or Bank Transfer — and enter the amount in PKR. You will be asked to verify the request with an OTP sent to your registered mobile number. Withdrawals are processed to the same payment method you used for your deposit in most cases. Processing times range from a few minutes for JazzCash and Easypaisa to a few hours for bank transfers. Bonus funds that have not completed their wagering requirements cannot be withdrawn until the conditions are met.

First, wait at least 10 to 15 minutes and refresh your balance page. If the amount still has not credited, open the JazzCash or Easypaisa app and confirm the transaction is showing as successful on their side with a transaction ID. Then contact 365pak support via the in-app chat and provide the transaction ID, amount in PKR, time of transfer, and your registered mobile number. Our team will trace the payment and credit your account manually if the transaction is confirmed on the payment provider's end.

Wagering requirements are a multiplier that determines how many times you need to play through your bonus amount before it can be withdrawn as real PKR. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place a total of PKR 20,000 in bets using that bonus before the funds convert to withdrawable balance. Progress towards the requirement is tracked in your account dashboard in real time. Different games may contribute to wagering at different percentages — Slot Games typically count at 100%, while some other game types may count at a lower rate.

Yes. Reload bonuses on 365pak apply to deposits made through all supported payment methods including JazzCash, Easypaisa, Raast, and Bank Transfer. The bonus is applied based on the deposit amount in PKR regardless of which channel you use. Check the promotions section of your account for the current reload offer details and any minimum deposit amount that qualifies for the bonus.

Bonuses can be removed if the wagering deadline has passed before the requirements were met, if the terms of the promotion were not followed (for example, placing bets on excluded game types), or if a withdrawal was requested before the wagering was complete. In some cases, bonuses are forfeited automatically when you initiate a withdrawal — this is stated in the bonus terms. If you believe a bonus was removed in error, contact support with your account details and the bonus in question.

Fish Games are arcade-style shooting games where you fire at fish and sea creatures swimming across the screen. Each fish has a different point or multiplier value — the bigger and rarer the creature, the higher the reward. You spend PKR credits per shot, and when you successfully catch a fish, the corresponding prize is added to your balance. Different cannons have different power and cost levels. The key is managing your credits per shot against the value of the targets you are going for. Visit the Fish Games page to explore all available titles.

Some games in the 365pak Game Lobby offer a demo or practice mode that lets you get familiar with the mechanics before wagering real PKR. Demo mode availability depends on the individual game and provider. When playing in demo mode, no real money is at stake and no real winnings can be earned. To see which titles offer demo play, check the Game Lobby and look for the Practice or Demo label on individual game cards.

Bingo on 365pak follows the classic format — you purchase one or more cards with a grid of numbers, and numbers are drawn at random. The objective is to complete a specified pattern on your card before other players do. Cards are priced in PKR and the prize pool depends on the number of cards in play for that round. Visit the Bingo page for current game schedules, ticket prices, and prize pool information.

Winnings are calculated by multiplying your stake in PKR by the decimal odds displayed for your selection at the time of placing the bet. For example, if you stake PKR 500 at odds of 2.50, your total return if the bet wins is PKR 1,250 (PKR 500 stake × 2.50 odds), meaning a profit of PKR 750. Odds for live in-play markets change in real time as the match progresses. The odds locked in at the moment you confirm the bet are the ones that apply to that wager.

If a match is abandoned before an official result is reached under the relevant playing conditions, most pre-match bets will be voided and your PKR stake returned to your account balance. For in-play bets placed after the match started, the outcome depends on how much of the match was completed and the specific market rules. Exact void and abandonment rules are detailed in the Sports Betting terms section of the platform.

Currently, the dedicated 365pak App is available for Android devices only. iPhone users can access the full platform through their mobile browser at 365pak.win — the site is fully responsive and works smoothly on Safari and Chrome on iOS. All features including PKR deposits, game play, Cricket betting, and account management are accessible through the mobile browser on iPhone without any loss of functionality.

When a new version of the 365pak App is available, you will typically see an update notification when you open the app. You can also check the App page on the website at any time to see the latest version number. To update, download the new APK from the website and install it over the existing app — your account login and settings will be preserved. Make sure you always download updates from the official 365pak website only to avoid installing modified or unsafe versions.

Yes. 365pak offers a self-exclusion or cooling-off option in the Responsible Gaming section of your account settings. You can set a temporary break of 24 hours, 7 days, 30 days, or longer. During this period your account remains open but you will not be able to log in, place bets, or make deposits. Your PKR balance is preserved. If you feel your gaming is getting out of hand, using this feature before things escalate is the responsible step to take.

If gaming has stopped being entertainment and is causing stress, financial strain, or affecting your daily life, please stop playing and use the self-exclusion tool in your account settings. Gaming should always be funded from discretionary income — money you can afford to spend — and never from savings, borrowing, or funds meant for household expenses. You can also contact our support team to request permanent account closure if needed. There is no shame in stepping back. Playing responsibly means knowing when to stop.